Terms of service
SHIPPING
International orders are shipped from our warehouses in Hong Kong.
Please allow between 1-3 business days for order processing. once your order has been processed item(s) will be shipped within 48 hours (Except pre-orders). Orders are not shipped or delivered on weekends or local public holidays. Orders are shipped via Fedex Express.
Free international shipping.
PRE-ORDERS TERMS
Please note that in-stock items ordered with pre-order items are subject to stock availability and will ship when the pre-order item is available.
Pre-order shipping dates may vary subject to delays.
LOCAL TAXES
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. these charges are at the customers own expense.
SERVICE DELAYS
NDG is not responsible for unexpected shipping delays caused by external circumstances which may delay the delivery of your order (clearance delays, customs and tax etc).
NDG is not responsible for lost, stolen or missing packages- please contact Fedex with your tracking/waybill number for these enquiries
EXCHANGES
Please note that style and color options cannot be changed once your order has been confirmed. please read our product description carefully before purchasing.
Despite every effort to provide accurate images of each product’s colour and design, actual colours and design may vary slightly, due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time and other factors.
ORDER MODIFICATIONS & CANCELLATIONS
Please note that orders can only be modified or cancelled with notification via email to us at contact@ndgparis.com within 12hrs of order placement (we can't modify / cancel orders during special sales or peak season such as Black Friday an Holidays season). If your order has been fulfilled and shipped out, your order cannot be canceled.
Please note that discounted orders are final.
RETURNS / REFUND
Please read item descriptions carefully as we are not accepting, returns.
For any enquiries or refund email us at contact@ndgparis.com. Please note that refund may takes up to 14 buisness days.
Black friday sales items and any other discounted product are non refundable.
NDG PARIS GLOBAL
A brand exploited by The Black Wasp Limited
registered under the number 3232731 in Hong Kong
1318-20 Hollywood Plaza
610 Nathan Road, Mongkok, Hong Kong
Contact : contact@ndgparis.com